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Privacy Policy

Last updated: January 2025  ·  Peravix Group Ltd, Registered in England & Wales, Co. No. 16937003

1. Who We Are

Peravix Group Ltd ("Peravix", "we", "us", "our") is a company registered in England and Wales (Company Number 16937003). We are a managed service provider offering IT infrastructure, cloud, connectivity, and communications services to businesses across the United Kingdom.

For the purposes of UK GDPR and the Data Protection Act 2018, Peravix Group Ltd is the data controller for personal data collected through this website and in connection with our services.

If you have any questions about this policy or how we handle your data, please contact us at: sales@peravix.co.uk

2. What Data We Collect

We may collect and process the following categories of personal data:

Information you provide directly

  • Name, job title, and company name
  • Email address and telephone number
  • Postal address (where provided)
  • Messages and enquiries submitted via our contact form
  • Account credentials for our client portal

Information collected automatically

  • IP address and browser type
  • Pages visited and time spent on our website
  • Referring website or search terms
  • Cookie data (see Section 7)

Information from service delivery

  • Service usage data and logs
  • Support ticket content and communications
  • Billing and payment information (processed securely via our payment provider)

3. How We Use Your Data

We use your personal data for the following purposes:

  • Service delivery: To provide, manage, and support the services you have contracted with us
  • Communication: To respond to enquiries, send service notifications, and provide customer support
  • Sales and marketing: To send information about our services where you have consented or where we have a legitimate interest
  • Legal compliance: To comply with our legal obligations under UK law
  • Security: To detect and prevent fraud, abuse, and security incidents
  • Improvement: To analyse website usage and improve our services

4. Legal Basis for Processing

We process your personal data on the following legal bases under UK GDPR:

  • Contract performance: Where processing is necessary to fulfil our contractual obligations to you
  • Legitimate interests: Where we have a legitimate business interest that is not overridden by your rights
  • Legal obligation: Where we are required to process data to comply with UK law
  • Consent: Where you have given us explicit consent (e.g. for marketing communications)

5. Data Sharing

We do not sell your personal data to third parties. We may share your data with:

  • Service providers: Third-party suppliers who assist us in delivering our services (e.g. data centre operators, payment processors), bound by data processing agreements
  • Professional advisers: Lawyers, accountants, and insurers where necessary
  • Regulatory authorities: Where required by law or legal process

All third parties we work with are required to handle your data in accordance with UK GDPR and our data processing agreements.

6. Data Retention

We retain personal data only for as long as necessary for the purposes for which it was collected, or as required by law. Typical retention periods are:

  • Customer account data: Duration of the contract plus 7 years
  • Enquiry and contact form data: 2 years from last contact
  • Website analytics data: 26 months
  • Financial records: 7 years (as required by HMRC)

7. Cookies

Our website uses cookies to improve your browsing experience. We use the following types of cookies:

  • Essential cookies: Required for the website to function correctly. These cannot be disabled.
  • Analytics cookies: Help us understand how visitors use our website. Only set with your consent.

You can manage your cookie preferences using the cookie banner displayed when you first visit our site, or by adjusting your browser settings.

8. Data Storage and Security

All personal data is stored on servers located within the United Kingdom. We implement appropriate technical and organisational security measures to protect your data against unauthorised access, loss, or disclosure, including:

  • Encryption of data in transit (TLS) and at rest (AES-256)
  • Access controls and role-based permissions
  • Regular security assessments and penetration testing
  • Staff training on data protection

9. Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

  • Right of access: Request a copy of the personal data we hold about you
  • Right to rectification: Request correction of inaccurate or incomplete data
  • Right to erasure: Request deletion of your data in certain circumstances
  • Right to restriction: Request that we limit how we use your data
  • Right to portability: Receive your data in a structured, machine-readable format
  • Right to object: Object to processing based on legitimate interests or for direct marketing
  • Rights related to automated decision-making: Not to be subject to solely automated decisions that significantly affect you

To exercise any of these rights, please contact us at sales@peravix.co.uk. We will respond within 30 days.

10. Complaints

If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection supervisory authority:

We would, however, appreciate the opportunity to address your concerns before you contact the ICO, so please contact us first.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "last updated" date. We encourage you to review this policy periodically.

12. Contact Us

For any questions about this Privacy Policy or our data practices: